Customer Success Manager (SMB)

Location: New York, NY; hybrid, with 4 days per week in the NYC office and customer-site travel of at least 2 days per month

Salary: $120K–$140K base salary, plus equity and an annual performance bonus with a 20% target

Company

hirify.global is a Series B SaaS company founded in 2021, building an AI-driven event marketing intelligence platform that helps companies discover, evaluate, and optimize event strategies. hirify.global Meetings uses AI to identify high-value attendees and facilitate customer-prospect meetings at events.

What you will do

• Manage accounts across the full customer lifecycle, from onboarding and enablement through renewals, upsells, and negotiations.
• Own a portfolio of accounts and manage 9+ active workstreams simultaneously.
• Lead structured onboarding and training programs to accelerate time-to-value and product adoption.
• Run proactive meeting campaigns and renewal processes, ensuring accounts remain engaged.
• Build ROI-driven business cases, negotiate renewals and expansions, and use creative approaches to retain at-risk accounts.
• Build customer community through webinars, case studies, events, and in-person customer visits.

Requirements

• 2+ years of experience in Customer Success, Account Management, or a combination of both, ideally in a B2B SaaS or high-growth technology company.
• Proven ownership of the full client lifecycle, including onboarding, adoption, renewals, upsells, and negotiations.
• Ability to manage multiple high-priority accounts in a fast-paced environment without losing focus or follow-through.
• Strong retention mindset, creative problem-solving, and willingness to pursue multiple options before accepting churn.
• Comfort traveling to meet customers in person and building face-to-face relationships.
• Highly accountable, self-starting approach with strong follow-through.
• Strong communication skills for difficult conversations with customers and internal stakeholders.

Culture & Benefits

• Fast-paced, high-accountability environment with opportunities to help shape Customer Success practices.
• Competitive base salary, performance bonus, and equity.
• Medical, dental, and vision healthcare coverage.
• 401(k), catered lunch every day in the NYC office, and unlimited PTO.
• Two company-wide shutdowns during the July 4th week and the Christmas–New Year's week.
• Equal opportunity workplace open to candidates from non-traditional backgrounds.