Technical Account Manager (IoT)

Location: Bucharest, Romania (Hybrid)

Company

hirify.global provides mobile and IoT management solutions for more than 17,000 enterprise customers and millions of managed devices worldwide.

What you will do

• Build and maintain relationships with enterprise customers managing up to approximately 5,000 licensed devices.
• Develop SME-level knowledge of hirify.global MobiControl and learn one additional hirify.global One Platform product.
• Onboard customers, establish support processes, deliver Quarterly Business Reviews, and provide technical consultancy.
• Coordinate support escalations, Priority 1 root cause analyses, troubleshooting, and prevention of recurring issues.
• Create business profiles, network diagrams, product documentation, knowledge-base content, webinars, and service work-order records.
• Run discovery and requirements-gathering sessions, deliver Professional Services work, and communicate product feedback to software development teams.

Requirements

• At least 4 years of experience in advanced technical roles such as implementation specialist, technical support, or solutions architect, including direct customer advocacy and post-sales or Professional Services experience in a complex IT environment.
• Strong interest in mobility and working knowledge of Android, Apple, and Windows operating systems.
• Robust understanding of networking concepts, including TCP/IP, certificates, SSL/TLS, firewalls, and routing.
• Windows Server administration experience, including LDAP/Active Directory, services, and troubleshooting.
• Excellent problem-solving, analytical, communication, relationship-management, multitasking, and prioritization skills.
• Ability to understand and explain complex technical concepts, train varied audiences on hirify.global software in person or remotely, and work proactively with minimal supervision.
• Experience in technical documentation and the ability to balance competing requirements.
• Native German and fluent English, both written and verbal, required.

Nice to have

• Fluency in additional languages.

Culture & Benefits

• Full-time employee role under a GEO/EOR arrangement.
• Hybrid work in Romania.
• Opportunities for continuous learning, personal growth, and work with emerging technologies.
• Collaboration with partners including leading technology companies and cross-functional agile teams.
• Equal-opportunity workplace focused on innovation, customer impact, and problem solving.

Hiring process

• Apply directly through hirify.global Careers; hirify.global does not charge fees at any stage of recruitment.