Customer Project Manager (Robotics)

Location: Aachen, Germany; OnSite

Company

hirify.global develops robotics solutions for customers and partners.

What you will do

• Manage customer projects independently and serve as the primary customer point of contact.
• Coordinate customers, partners, NeuraGyms, and internal Engineering, Software Development, AI, and Sales teams.
• Plan and track project timelines, budgets, and risks through implementation at NeuraGyms and customer or partner sites.
• Communicate with technical and business stakeholders, and prepare and facilitate workshops and project alignment meetings.
• Identify challenges and opportunities early, develop solutions with stakeholders, and support existing customer relationships and additional business opportunities.

Requirements

• Bachelor’s or Master’s degree in Engineering, Business, or a related field.
• First professional experience in Project Management, Customer Success, Technical Account Management, Consulting, or a comparable customer-facing role.
• Experience working with customers and coordinating multiple stakeholders, ideally in a technical environment.
• Strong communication and presentation skills, with confidence interacting with management-level stakeholders.
• Good technical understanding of, or genuine interest in, Robotics and Artificial Intelligence, including the ability to translate customer requirements into actionable tasks for internal teams.
• Structured, organized, and customer-focused working style with strong collaboration skills.

Nice to have

• Experience in robotics software and AI, automation, or a comparable technology environment.
• Familiarity with Agile, Scrum, PMP, PRINCE2, or similar project management methodologies.

Culture & Benefits

• Full-time, onsite work in Aachen, Germany.
• Customer-facing collaboration across technical and business teams and multiple locations.