Lead Account Manager (SaaS/ITSM)

Location: Hatton Garden, Farringdon, London, UK; hybrid with in-office work Monday, Wednesday, and Thursday and remote work Tuesday and Friday. The role supports travel to the Netherlands for strategic customer meetings and events.

Salary: GBP 0 yearly.

Company

hirify.global builds enterprise-grade SaaS for customer and employee experiences, including IT service management and AI-enabled business software used by more than 72,000 companies.

What you will do

• Own ARR expansion, renewals, commercial growth, and churn mitigation across Dutch SMB, Mid-Market, and Enterprise accounts.
• Collaborate with Customer Success Managers in an integrated Account Team / Pod structure to improve adoption, identify risks, and protect renewals.
• Drive value-led expansion through ITSM, multi-product cross-selling, upselling, and newly acquired technologies.
• Engage IT teams, CIOs, and executive sponsors by connecting technical workflows with strategic business outcomes.
• Manage renewal cycles from strategy through procurement negotiation and contract execution.
• Maintain account roadmaps, CRM hygiene, expansion pipeline, and ARR forecasts; travel to the Netherlands for executive reviews and customer events as needed.

Requirements

• 7+ years of quota-carrying B2B SaaS account management or direct sales experience, including proven ARR growth through expansion, cross-selling, and retention.
• Proven ability to engage, present to, and negotiate with multiple CIOs and C-level executives.
• Strong IT Service Management and modern enterprise cloud software background, with comfort communicating with IT practitioners, infrastructure teams, and IT leadership.
• Experience managing horizontal portfolios across SMB, Mid-Market, and Enterprise accounts, including complex multi-threaded expansions.
• Collaborative experience working with CSMs, Solution Engineers, Support, and Professional Services.
• Full professional fluency in English is mandatory.
• Willingness to travel to the Netherlands from time to time for strategic customer engagements.

Nice to have

• Fluency in Dutch.
• Bachelor’s or Master’s degree, or equivalent practical experience.

Culture & Benefits

• Open, collaborative, high-energy environment with continuous career development and cross-functional alignment.
• Hybrid schedule with three office days and two remote days each week.
• Daily lunch stipend when working from the office.
• Competitive compensation with ARR expansion and retention commission structures, health and wellness coverage, pension, and team socials.
• Business travel to the Netherlands is fully supported for strategic customer milestones, executive business reviews, and partner events.