Account Manager (AI)

Location: Remote in the United Kingdom

Company

hirify.global provides mission-critical, industry-specific software, ERP, supply chain management, and compliance solutions to more than 10,000 organizations across over 20 industries and 80 countries.

What you will do

• Manage and grow relationships across an assigned portfolio of existing customers, engaging influencers and decision-makers.
• Identify and close expansion opportunities involving AI agents, SaaS conversions, additional products, add-on licenses, upsells, and upgrades.
• Develop strategic account plans, prioritize the portfolio, and manage quotes, pipeline, forecasts, revenue, and bookings quotas.
• Partner with Sales Engineering, Customer Success, Product, and other teams on transitions, escalations, contracts, and customer engagements.
• Coordinate technical presentations and participate in customer and marketing events supporting account growth and solution adoption.
• Maintain CRM data and provide customer, opportunity, pipeline, and forecast updates while contributing customer and market insight to product strategy.

Requirements

• Experience in Account Management, Customer Success, or sales within AI solutions, SaaS, or technology-driven environments.
• Track record of retaining and growing existing accounts through upsell, cross-sell, SaaS conversion, or expansion opportunities.
• Ability to position complex or emerging technologies, including AI, in practical, business-focused terms.
• Comfort engaging with technical and non-technical stakeholders, including senior decision-makers.
• Experience developing strategic account plans, prioritizing customer portfolios, and managing revenue and bookings targets.
• Strong collaboration skills and experience managing customer needs, opportunities, and escalations with cross-functional teams.
• Experience maintaining accurate CRM data, managing pipeline, and providing reliable forecasts to sales leadership.

Culture & Benefits

• Full-time remote position in the United Kingdom.
• Competitive pay and robust benefit plans.
• Flexible, casual environment with career development and growth opportunities.
• Inclusive culture focused on diversity, equity, and inclusion.
• Direct applicants only; no agencies or third-party recruiters.