Account Manager, AI

Location: Remote in the Netherlands

Company

hirify.global provides mission-critical, industry-specific software, ERP, supply chain management, and compliance solutions to more than 10,000 organizations across over 20 industries and 80 countries.

What you will do

• Manage and strengthen relationships with influencers and decision-makers across an assigned portfolio of existing customers.
• Identify and close expansion opportunities involving AI agents, SaaS conversions, additional products, add-on licenses, upsell modules, and upgrades.
• Understand customer goals, priorities, projects, and issues to support retention, strategic account planning, and future growth.
• Manage account portfolios, quotes, pipelines, forecasts, revenue quotas, and bookings targets.
• Partner with Sales Engineering, Customer Success, Product, and other teams on transitions, escalations, contracts, and customer engagements.
• Coordinate technical presentations and customer or marketing events, maintain CRM data, and provide input into product strategy based on customer and industry feedback.

Requirements

• Experience in account management, customer success, or sales within AI solutions, SaaS, or technology-driven environments.
• Track record of retaining and growing existing customer accounts through upselling, cross-selling, SaaS conversion, or expansion.
• Ability to position complex or emerging technologies, including AI, in practical, business-focused terms.
• Comfort engaging with technical and non-technical stakeholders, including senior decision-makers.
• Experience developing strategic account plans, prioritizing customer portfolios, and managing revenue and bookings targets.
• Strong collaboration skills and experience managing customer needs, opportunities, and escalations with cross-functional teams.
• Experience maintaining accurate CRM data, managing pipelines, and providing reliable forecasts to sales leadership.

Culture & Benefits

• Full-time remote position based in the Netherlands.
• Competitive pay and robust benefit plans.
• Flexible, casual environment with career development and growth opportunities.
• Inclusive culture focused on diversity, equity, and inclusion.
• Direct applicants only; agencies and third-party recruiters are not accepted.