Associate Customer Success Manager (AI)

Location: Hybrid role in Amsterdam or Rotterdam, The Netherlands

Company

hirify.global provides an enterprise digital asset management platform that helps brands govern, orchestrate, and optimize creative content, including AI-powered content workflows.

What you will do

• Drive customer adoption and engagement through digital outreach, targeted campaigns, personalized interactions, and automated customer journeys.
• Educate customers on DAM best practices, relevant product features, and available resources.
• Monitor customer health and engagement signals, support retention and renewal readiness, and coordinate follow-up on risks.
• Identify adoption, additional-use-case, and expansion opportunities and collaborate with relevant teams to progress them.
• Use automation, AI, and Customer Success tools to deliver efficient customer interactions; gather feedback and share insights internally.
• Maintain accurate customer data, coordinate with cross-functional teams, and improve workflows and scalable Customer Success programs.

Requirements

• Fluent English with strong written and verbal communication skills.
• 1–3 years of experience in a customer-facing role, ideally in Customer Support, Customer Success, Business Development, Sales, or Account Management.
• Customer-centric and commercial mindset focused on satisfaction, product adoption, retention, advocacy, and expansion.
• Strong organization, prioritization, time-management, process-following, and follow-up skills across multiple customers and initiatives.
• Ability to learn products, tools, and systems quickly and work effectively across teams in a fast-paced environment.
• Proficiency in Salesforce, Microsoft Office, and Google Workspace.
• Experience using AI tools to improve productivity, streamline workflows, and enhance customer engagement.

Nice to have

• French, German, or Dutch language skills.
• Experience with Customer Success tools such as Planhat or Hiver.
• Experience with Digital Asset Management platforms or other MarTech software.
• Experience supporting SMB customers or working with scaled, digital-first Customer Success programs.

Culture & Benefits

• Creative, self-initiated, collaborative culture focused on innovation, inclusion, and continuous improvement.
• Learning and Development budget.
• Commuting budget, mental health and well-being support, and hirify.global Love stipend.
• Unlimited vacation policy and Volunteer Time Off.
• Team and company activities, complimentary lunches and snacks, and office access in Amsterdam or Rotterdam.