Customer Director (AI)

Location: Hybrid, Sydney or Melbourne, Australia

Company

hirify.global develops and deploys responsible, human-centric AI solutions for customers across government, finance, retail, energy, life sciences and defence.

What you will do

• Drive sales growth and execute strategic account plans across key accounts.
• Lead commercial negotiations, bidding opportunities and pricing proposals for new and existing portfolios.
• Build long-term relationships with senior budget holders and C-suite stakeholders.
• Oversee cross-functional teams delivering large-scale AI transformation programmes.
• Mentor team members and support scalable business unit growth.
• Identify data-oriented AI use cases and advise clients on AI strategy, engineering concepts and safe technical implementation.

Requirements

• Comprehensive consulting or strategy background with proven experience leading large-scale transformation programmes.
• Business development experience, including commercial hunting, relationship building and multi-million-dollar deal processes.
• Demonstrable digital transformation experience and strong commercial fluency in AI capabilities.
• Ability to manage complex senior stakeholder relationships and guide decision-makers through fast-paced, high-stakes programmes.
• Technical curiosity and acumen to engage confidently with technical teams and advise client directors on AI applications.
• Entrepreneurial, adaptable leadership style with the ability to translate complex technical concepts into business value.

Culture & Benefits

• Hybrid work arrangement in Sydney or Melbourne.
• Full-time employment in the Australian Business.
• Inclusive recruitment ethos welcoming applicants across backgrounds, ethnicities, genders, religions and sexual orientations.
• Part-time hours may be discussed.
• AI may be used for research and interview preparation, but not to generate answers during live interviews; interview note-taking can be opted out of.

Hiring process

• Talent Team Screen: 30 minutes.
• Introduction to Hiring Manager: 60 minutes, followed by a 60-minute Discovery Role Play Interview.
• Commercial & Leadership Interview: 60 minutes.