Senior Manager, Strategic Accounts (Cloud Sales)

Location: Remote, based in Japan; approximately 35% travel anticipated for customer and team meetings.

Company

Twilio provides communications, messaging, voice, platform email, and customer data platform solutions to businesses and developers worldwide.

What you will do

• Lead relationships with strategic customers and protect and grow business across assigned accounts.
• Lead, mentor, hire, and retain a high-performing team of full-cycle account executives across Japan.
• Develop and execute account strategies that deliver revenue, gross margin, and gross profit results.
• Run consultative, analytical sales cycles involving complex, global, compliance-heavy, and use-case-specific customer businesses.
• Coordinate Solution Engineering, Sales Development, Legal, Engineering, Security, Marketing, Finance, and Product teams through complex deals.
• Manage CRM accuracy, forecasting, pipeline development, executive reporting, deal guidance, training, and career development.

Requirements

• 6+ years of experience, including 4 years building teams, managing monthly forecasting, supporting fiscal planning, and tracking revenue for major regional accounts.
• Consistent record of exceeding revenue targets and business objectives.
• Experience selling cloud-based solutions, including IaaS, PaaS, CPaaS, or SaaS, and managing complex sales negotiations.
• Highly analytical, data-driven, curious, innovative, and creative in solving problems.
• Self-starter able to work with minimal supervision, manage ambiguity, and work cross-functionally in a high-growth business environment.
• BA/BS degree or equivalent required.
• Professional-level Japanese is required for external customer communications; business-level English is required for internal communication.

Nice to have

• MBA.
• Excellent written and verbal communication skills with strong executive presence.
• Ability to influence and build effective relationships at all organizational levels.
• Proficiency in a local APAC language.
• Energy, enthusiasm, and willingness to travel.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program, with offerings varying by location.
• Culture focused on initiative, problem-solving, experimentation, ownership, and inclusive collaboration.
• Support for employee volunteering and community donations.

Hiring process

• Hiring decisions are made through a formal interview process by Twilio employees.
• Twilio does not make offers without formal interviews or conduct interviews exclusively through text-based messaging applications.