Client Manager

Location: Hybrid role based out of Baltimore, Maryland, United States; occasional local, national, and international travel required, approximately 20%.

Salary: $59,000–$69,000 USD annually.

Company

Global consumer experience and marketing services network delivering brand design, packaging, content, consumer connections, strategy, and technology services through 25+ studios and operations in 20+ countries.

What you will do

• Build and maintain relationships with client contacts, internal teams, suppliers, external partners, and account teams.
• Coordinate client-specific projects from estimates and resource assignments through delivery, invoicing, and project closeout.
• Translate client requests into detailed project instructions and resolve issues with clients, account teams, and project teams.
• Support account growth through proposals, additional products and services, pricing, promotional planning, and revenue targets.
• Maintain accurate project, financial, change-order, rework, and client data through invoicing and Master Data Management processes.
• Improve cross-functional processes and workflows while mentoring, coaching, training, and developing team members.

Requirements

• Bachelor’s degree in Sales, Marketing, or a related field.
• 6+ years of account management experience in a creative design agency, market research firm, similar consulting environment, or an equivalent combination of education and experience.
• Strong analytical, prioritization, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
• Strong verbal and written communication skills, including analysis, interpretation, and reasoning.
• High proficiency with Microsoft Office Suite, Outlook, and internet applications.
• Solid understanding and application of mathematical concepts.
• Ability to build collaborative relationships, work autonomously and within a fast-paced, deadline-oriented team, and influence peers and senior management.
• Self-motivated with strong attention to detail, deadlines, and reporting.
• Ability to regularly stand, walk, sit, talk, hear, and see, and occasionally lift or move up to 10 pounds, with reasonable accommodations available.

Nice to have

• Advanced degree such as an MBA or Master’s degree.
• Prior managerial or supervisory experience.

Culture & Benefits

• Full-time hybrid work environment with collaboration across a global network.
• Health care plans with prescription drug coverage, dental and vision plans, life insurance, flexible spending or health savings accounts, and short- and long-term disability coverage.
• 401(k) savings plan.
• Equal opportunity workplace with reasonable accommodations available during the application process.