Client Manager (Marketing Services)

Location: Chicago, IL, United States; onsite at the client's location four times per week

Salary: $110,000–$120,000 USD annually

Company

SGX, part of the Propelis Group, provides packaging graphics, prepress, print production, artwork and file preparation, plate and cylinder production, and metal deco services through a global marketing services and technology organization.

What you will do

• Coordinate assigned client projects from estimation and resourcing through progress monitoring, completion, and invoicing.
• Act as the primary day-to-day contact for clients, suppliers, external partners, and the Account Team.
• Ensure accurate project details, change orders, rework documentation, and timely invoices.
• Support revenue growth by selling additional products and services, contributing to proposals, and meeting account volume and revenue targets.
• Initiate Master Data Management requests and support smooth new-client transitions with Client Integration.
• Manage marketing budgets and ROI, provide pricing and promotional-planning expertise, and lead, coach, train, and develop employees.

Requirements

• Bachelor's degree in Sales, Marketing, or a related field.
• 6+ years of account management experience in a creative design agency, market research firm, or similar consulting environment.
• High proficiency in MS Office Suite, Outlook, and internet applications.
• Experience coordinating projects from estimate creation through invoice generation.
• Knowledge of Master Data Management processes and guidelines.
• Experience with pricing, promotional planning, and marketing-budget/ROI management.
• Strong analytical, prioritizing, problem-solving, presentation, planning, verbal, and written communication skills.
• Ability to build relationships with internal and external clients, work autonomously and collaboratively, and operate in a fast-paced, deadline-oriented environment.
• Ability to plan, direct, and coordinate employee activities and influence peers and senior management.

Nice to have

• Advanced degree, such as an MBA or Master's.
• Prior managerial or supervisory experience.

Culture & Benefits

• Full-time employment in a global organization operating across 30 countries.
• Health care plans with prescription drug coverage, dental and vision plans, and basic and supplemental life insurance.
• Flexible spending account for medical and dependent care expenses or a health savings account, depending on plan selection.
• Short- and long-term disability coverage and a 401(k) Savings Plan.
• Performance is measured through account revenue and volume, project delivery, invoicing accuracy, marketing ROI, incremental sales, client satisfaction, retention, deliverable quality, and team development.