Instructional Designer & AI Learning Specialist (Hospitality)

Location: Remote in the United Kingdom, Mexico, Brazil, Argentina, or Chile; flexible workplace with work from anywhere outside the US. The posting also lists the workplace as on-site.

Company

hirify.global is a venture-funded, tech-enabled hospitality brand delivering unique short-term rental stays for group travelers.

What you will do

• Partner with operational SMEs across Market Management, Guest Services, Maintenance, and Homeowner Relations to define learning objectives and capture operational knowledge.
• Conduct needs assessments and GAP analyses for frontline roles, identifying friction in guest review scores, SLA compliance, and onboarding speed.
• Translate complex operational workflows, including deep-reset audit protocols and de-escalation frameworks, into curriculum maps and learning journeys.
• Use generative AI tools such as ChatGPT, Claude, Midjourney, Synthesia, ElevenLabs, and Articulate 360 AI to create course outlines, scenarios, avatars, audio, video, and imagery.
• Develop interactive e-learning, microlearning videos, field checklists, roleplay simulations, digital job aids, and AI prompt libraries.
• Build and maintain the enterprise LMS/LXP and tailor mobile-first field resources and desktop leadership modules for a hybrid workforce.

Requirements

• Experience in instructional design, adult learning, curriculum development, or corporate training.
• Hands-on experience using generative AI platforms for text, image, audio, and video content generation.
• Proven ability to interview busy operational leaders and synthesize fragmented ideas into structured training materials.
• Ability to move quickly from SME interviews to functional course drafts using AI tooling.
• Ability to manage multiple course development sprints across different operational domains.
• Ability to design content for diverse adult learners, from frontline field workers to C-suite executives.
• Ability to measure learning outcomes and connect training completion to business KPIs, including RevPAR, guest review scores, and owner retention.
• Familiarity with short-term rental operations, turnover cleaning, field maintenance, guest messaging cadences, or owner relations is a major plus.

Nice to have

• Experience in hospitality, short-term rentals, real estate, property management, or field logistics.
• Familiarity with short-term rental operational workflows and field-service dynamics.

Culture & Benefits

• Competitive compensation paid twice monthly, dependent on experience and location.
• Flexible workplace with work from anywhere outside the US.
• Work alongside an experienced and dynamic team in the travel and real estate industries.
• Equal-opportunity employment environment that celebrates employee differences.