Client Executive Sales Trading (Fintech)

Location: City of London, United Kingdom; hybrid work with three days in the office.

Company

hirify.global is a FTSE 100 fintech operating across five continents, serving more than 1.4 million customers and handling billions of dollars in transactions.

What you will do

• Act as the primary service contact for a portfolio of premium clients across phone, email, video, and messaging channels.
• Coordinate with Dealing, Product, and Operations teams to resolve client issues and maintain accurate CRM records.
• Provide desk coverage during trading hours, maintain availability and service-level performance, and support colleagues during high-volume periods.
• Conduct client check-ins, provide market updates, platform guidance, and product education, and address concerns promptly.
• Identify relevant cross-selling, upselling, product expansion, and referral opportunities while maintaining a service-first approach.

Requirements

• Demonstrable experience in client service, account management, or financial services.
• Understanding of trading products, platforms, and market dynamics.
• Proficiency with CRM systems and service management tools.
• Strong client-centric mindset, problem-solving ability, and commercial awareness.
• Excellent communication skills across phone, email, video, and messaging platforms for high-net-worth client interactions.
• Ability to manage multiple priorities, remain composed under pressure, and build credibility with premium clients.
• Commitment to desk coverage, team-based service delivery, and collaborative service excellence.

Nice to have

• Experience working in regulated financial environments.
• Bachelor’s degree.

Culture & Benefits

• Hybrid working model with three days in the office.
• Flexible benefits package worth 12% on top of salary.
• Private medical cover, life insurance, and gym membership contributions.
• 25 days of holiday plus a birthday day and two days for voluntary work, 28 days in total; holiday purchase and sale option available.
• Global and local onboarding, enhanced parental pay and leave, mentoring, volunteering, networks, committees, awards, and sports and social clubs.