Client Services Account Manager (B2B Information Technology)

Location: Hybrid role in Ellesmere Port, England, United Kingdom

Company

hirify.global is a B2B information and technology group with more than 4,000 employees in 26 countries; the role supports Barbour ABI, which provides construction project intelligence, analytics, market research, and consultancy.

What you will do

• Manage a defined portfolio of client accounts from onboarding through the full client service cycle.
• Match client needs to Barbour ABI products and provide high-quality account management.
• Conduct regular client reviews, secure service renewals, and achieve monthly revenue targets.
• Identify growth opportunities and sell additional products across the portfolio.
• Handle client requests, queries, training needs, and product updates while providing feedback to the business.
• Record client interactions accurately in the CRM and maintain effective contact levels.

Requirements

• Experience in a similar client services or account management role.
• Excellent customer service skills and the ability to build strong, long-lasting client relationships.
• Determination to exceed sales targets and objectives, with strong objection-handling skills.
• Self-motivated and determined, with excellent attention to detail.
• Excellent administrative skills and strong planning, organisation, and time-management abilities.
• Ability to work under pressure and meet tight deadlines.

Culture & Benefits

• Permanent employment with hybrid working.
• Competitive salary and a generous commission scheme.
• 3pm finish on Fridays, 25–30 days of holiday, birthday leave, and the option to purchase additional holidays.
• Volunteering days, pension, and life assurance.
• Professional development, training, regular social events, and a collaborative, inclusive culture focused on customers, diversity, entrepreneurship, and impact.