Account Manager (Hospitality)

Location: London, United Kingdom; onsite contract catering operation

Salary: £75,000 plus bonus

Company

Restaurant Associates provides food, drink, and hospitality services for workplace dining and cultural and heritage destinations across the UK.

What you will do

• Lead a multi-service contract catering operation covering staff dining, a coffee shop, and hospitality.
• Manage a team of approximately 40 employees, leading service delivery and team engagement during lunch service.
• Take operational and commercial responsibility for service quality, customer satisfaction, budgets, labour costs, food costs, profitability, and revenue growth.
• Build relationships with the client and key stakeholders as the primary account contact.
• Develop food concepts, menus, and service initiatives to improve customer experience and hospitality revenue.
• Oversee recruitment, training, performance management, succession planning, and compliance with food safety, health and safety, and allergen requirements.

Requirements

• Proven experience as an Account Manager or in a similar senior operational role within contract catering or a comparable hospitality environment.
• Experience managing a multi-service catering operation, ideally including staff dining, a coffee shop, and hospitality or events.
• Experience leading, motivating, and developing large teams while building accountability and engagement.
• Strong commercial acumen with experience managing budgets, controlling costs, maximising profitability, and delivering financial targets.
• Proactive and entrepreneurial approach with the ability to identify and convert hospitality revenue and new business opportunities.
• Passion for food, service excellence, and outstanding customer experience.
• Hands-on leadership style with the ability to lead by example while developing the wider team.

Culture & Benefits

• Free meals and contributory pension scheme.
• Career development through Career Pathways and MyLearning programmes.
• Digital GP access and wider healthcare benefits for employees and immediate family.
• Travel, grocery, cinema, and retail discounts, plus cash rewards.
• Free wellness, mindfulness, and exercise classes.