Head of Premium Experience and Sales | O2 Levy (Hospitality)

Location: London, United Kingdom; onsite at The O2 venue

Salary: Up to £75,000 per year, plus bonus and company benefits

Company

Levy UK & Ireland, part of hirify.global, designs and delivers hospitality and guest experiences for stadiums, entertainment venues, and major events.

What you will do

• Develop and own the annual sales strategy for The O2 suite estate, translating revenue goals into event-level targets and operational plans.
• Manage suite holder relationships across the estate, including key decision-makers, engagement sessions, escalations, and commercial concerns.
• Develop premium hospitality products, packages, bespoke hosting experiences, loyalty rewards, and suite credit propositions.
• Oversee key event planning and execution across sales, guest relations, operations, culinary, marketing, and venue teams.
• Implement and own CRM, suite segmentation, sales tracking, outreach workflows, and monthly and quarterly commercial reporting.
• Build a target-driven sales culture, set objectives, conduct quarterly reviews, and coach the suite sales administration team.

Requirements

• Proven experience in premium hospitality, venue sales, or corporate account management, ideally in a live events, sports, or entertainment venue.
• Demonstrable experience managing a portfolio of high-value B2B relationships.
• Food and beverage knowledge.
• Experience developing and owning commercial targets at account or event level, translating annual revenue goals into granular operational plans and holding a team accountable.
• Hands-on experience implementing and owning a CRM system, including account structures, outreach workflows, and sales reporting views.
• Confidence producing and presenting commercial performance reports to senior stakeholders using spend data, attendance trends, and segmentation.
• Collaborative, composed management style with strong relationship-building skills, high standards, and a low-ego approach.

Culture & Benefits

• Full-time, permanent employment with a 40-hour work week.
• Healthcare, dental, optical, therapy, wellbeing, and 24/7 employee assistance support.
• 25 days' annual leave plus bank holidays, a birthday day off, and a holiday purchase scheme.
• Enhanced maternity, paternity, adoption, and family leave benefits.
• Pension, life assurance, financial wellbeing support, and preferred salary finance rates.
• Meals on duty, discounts, professional subscriptions, ongoing training, and structured career pathways.