Conferencing and Events Director (Hospitality)

Location: Canary Wharf, London and Glasgow, United Kingdom; onsite

Salary: Up to £55,000 per year

Company

Rapport Guest Services, part of Compass Group UK&I, delivers front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally.

What you will do

• Lead, motivate, and support a 28-person team across front of house, reservations, community ambassador, and events functions.
• Deliver a polished, seamless welcome and consistently high-quality guest experience for visitors and clients.
• Manage front-of-house operations, including scheduling, payroll submissions, visitor management systems, meeting rooms, and event logistics.
• Plan, organise, and execute premium corporate events and conferences.
• Partner with the Client Services Director, Facilities, Security, and external suppliers on operations, reporting, and strategic service improvements.
• Coach and develop employees, maintain SOPs and operational documentation, and ensure compliance with HSEQ and company standards.

Requirements

• Proven events and conference management experience is essential.
• Experience leading Guest Services, Front of House, or Corporate Reception teams, ideally in professional services, luxury hospitality, or corporate events.
• Strong leadership, coaching, communication, and people-development abilities.
• Exceptional organisation and attention to detail, with the ability to manage multiple priorities.
• Experience with operational planning, scheduling, and accurate reporting.
• Professional, polished presence with strong hospitality instincts and a proactive, solution-oriented approach.
• High emotional intelligence, adaptability, and the ability to work with diverse teams, stakeholders, and client groups.
• Alignment with Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• Successful candidates must complete detailed six-year vetting.

Culture & Benefits

• Permanent, full-time position with 40 hours per week, Monday to Friday, on a shift rota with some flexibility required.
• 25 days’ annual leave plus bank holidays after two years of service, pro rata.
• Travel and grocery discounts, life assurance, cash rewards, and a contributory pension scheme.
• Wellness programmes, Employee Assistance Programme, digital GP services, and learning and development opportunities.
• WOW Awards, one paid volunteering day annually, and an inclusive, wellbeing-focused workplace.

Hiring process

• Only one Rapport vacancy application can be considered per candidate at a time; candidates should choose the opportunity that best matches their experience.
• Applications are personally reviewed, and candidates should monitor their inbox, including spam or junk folders, for recruitment updates.