Hospitality Manager - FTC Defence

Location: Hamworthy Barracks, Poole, United Kingdom; onsite role. Full-time, 40 hours per week, Monday to Friday, with occasional evening and weekend functions. Fixed-term contract until 31 March 2027.

Salary: Up to £33,032.20 per year.

Company

hirify.global UK & Ireland's ESS division delivers hospitality and support services across military establishments, government sites, and secure environments in the UK.

What you will do

• Lead hospitality, catering, and front-of-house operations across Hamworthy Barracks.
• Manage customer-facing teams and maintain high standards of service, presentation, and customer satisfaction.
• Deliver conferences, events, VIP functions, formal dining, and daily hospitality operations.
• Manage the client relationship, customer feedback, service reviews, and continuous improvement.
• Own budgets, cost control, forecasting, revenue growth, staffing plans, rotas, and operational resources.
• Ensure compliance with Health & Safety, Food Safety, Defence-sector standards, and reporting requirements.

Requirements

• Proven experience as a Hospitality Manager, Operations Manager, Catering Manager, Hotel Manager, Conference & Events Manager, Front of House Manager, or in a similar leadership role.
• Experience in hospitality, hotels, conferencing, events, catering, Defence, or facilities management.
• Strong leadership experience managing customer-facing teams in a service-led environment.
• Commercial awareness with experience managing budgets, controlling costs, and driving performance.
• Excellent communication, stakeholder management, organisation, and prioritisation skills.
• Experience planning and delivering events, functions, and hospitality services.
• Comfort using hospitality systems and Microsoft Office applications.
• Positive, proactive, customer-focused approach with attention to detail and presentation standards.

Culture & Benefits

• Full-time 40-hour working week with occasional evening and weekend functions.
• Free meals while on duty and free onsite parking.
• Contributory pension scheme, Digital GP access, and healthcare benefits.
• Career development through Career Pathways and MyLearning programmes.
• Travel, retail, and entertainment discounts, plus wellness, mindfulness, fitness, rewards, and recognition programmes.

Hiring process

• Apply through the vacancy application process for Job Reference com/2610/95941001/52842374/SU.