Head of Hospitality

Location: London, United Kingdom; onsite hospitality operation.

Company

Restaurant Associates, part of Compass Group UK & I, provides food, drink, employee dining, and hospitality services to leading UK workplaces and cultural destinations.

What you will do

• Lead Meetings, Private Dining, Events, bookings, planning, culinary coordination, operations, and service delivery as one integrated department.
• Own the client and guest journey across meeting rooms, conference spaces, private dining, and large-scale events.
• Set exceptional service standards and develop a culture focused on professionalism, presentation, communication, attention to detail, and guest experience.
• Oversee hospitality enquiries, sales, bookings, resource allocation, revenue opportunities, cost management, budgets, forecasts, and financial reporting.
• Provide visible, hands-on leadership during client engagements, complex events, and high-profile occasions.
• Lead operational improvement and the 2027 mobilisation, shaping the operating model, service standards, team structure, and guest experience.

Requirements

• Significant senior leadership experience in high-quality hospitality, hotel, events, venue, or premium workplace environments.
• Strong understanding of premium food and beverage operations, including fine dining and consistently excellent day-to-day hospitality.
• Proven commercial capability across budgeting, forecasting, revenue generation, labour management, cost control, and financial reporting.
• Engaging, authoritative, and visible leadership style with the ability to inspire teams, set expectations, and hold people accountable.
• Experience bringing teams together, improving ways of working, and creating a consistent service culture across multiple functions.
• Passion for hospitality and commitment to memorable experiences through warmth, personality, confidence, and professionalism.

Nice to have

• Experience in a prestigious corporate workplace, professional services environment, five-star hotel, or luxury venue.
• Experience with a major operational transformation, new building opening, or mobilisation.

Culture & Benefits

• Work within a high-profile workplace hospitality operation for one of the world's leading law firms.
• Help create a progressive, market-leading workplace hospitality operation during mobilisation in 2027.
• Join a hospitality organisation focused on excellence, collaboration with clients and partners, inclusion, and equal career opportunities.
• Full-time schedule of 40 hours per week.

Hiring process

• Apply through the advertised application route.