Account Manager (UK) (AI)

Location: On-site in Barcelona; the offer section also specifies on-site work in Vienna, Austria.

Salary: €65,000–€95,000 OTE, including base salary and uncapped commission, depending on experience.

Company

hirify.global develops AI agents and an AI phone system for SMBs, covering phone, WhatsApp, web chat, and email, and serves more than 10,000 customers across Europe, the UK, the US, and Brazil.

What you will do

• Manage an existing customer portfolio as the primary point of contact throughout the customer lifecycle.
• Run review, discovery, and upsell conversations and identify expansion opportunities within existing accounts.
• Analyse product usage and demonstrate how the AI phone assistant can automate additional processes and deliver measurable impact.
• Own upgrades, add-ons, renewals, expansion revenue, and monthly and quarterly quotas.
• Support onboarding, product adoption, long-term satisfaction, and proactive customer success.
• Maintain account plans, CRM data, pipeline forecasts, and structured market feedback while collaborating with Customer Success, Product, and Marketing.

Requirements

• At least 1 year of experience in B2B SaaS sales, account management, or customer success.
• Experience with upselling, renewals, or expansion revenue across existing customers.
• Strong product and technology understanding; highly AI-savvy.
• Structured working style, ownership mindset, and customer focus.
• Native-level English and confidence in calls, reviews, and demos.

Nice to have

• Startup or scale-up experience.

Culture & Benefits

• On-site role with top equipment of choice.
• Fast-growing AI product with direct customer value and short decision-making paths.
• Close collaboration with Product, Marketing, and Customer Success.
• Uncapped commission alongside the base salary.
• Fast-paced environment focused on ownership, direct feedback, and minimal politics and unnecessary meetings.

Hiring process

• 15-minute recruiter introduction call.
• 45-minute content interview including a short case study.
• 20-minute conversation about culture, expectations, and details. Submit a CV in English.