Founding Account Manager (AI)

Location: Hybrid at hirify.global HQ in New York City, United States

Company

hirify.global is an AI-powered market research company conducting AI-moderated interviews and transforming customer conversations into actionable insights.

What you will do

• Own relationships with key accounts, serving as the senior contact for champions and executive stakeholders.
• Understand customer research goals, use cases, and success criteria while driving proactive check-ins, business reviews, and value recaps.
• Own renewals, retention, net revenue retention, risk forecasting, mitigation plans, and upsell or expansion opportunities.
• Build onboarding, adoption, QBR, renewal, and expansion playbooks, along with account health metrics and dashboards.
• Partner with Sales on handoffs, Product and Engineering on customer feedback, and Marketing on customer stories, case studies, and reference programs.

Requirements

• 6–8+ years of experience in customer success, account management, or a related customer-facing role, including ownership of renewals and expansion revenue.
• Track record of exceeding retention and growth goals.
• Ability to create onboarding, QBR, and renewal processes from scratch with minimal oversight.
• Strong written and verbal communication, curiosity, business acumen, ownership, and comfort working in fast-paced or high-pressure environments.
• Customer-first, commercially minded, people-centric, humble, and growth-oriented approach.

Nice to have

• Early-stage startup experience.
• Familiarity with research, insights, or B2B SaaS industries.

Culture & Benefits

• Opportunity to define and scale the customer success function at a fast-growing startup.
• Direct collaboration with founders and GTM leaders, with visible and measurable impact.
• Opportunity to build playbooks and team structure from the ground up in a culture of curiosity, speed, and ownership.
• Competitive compensation, meaningful equity, benefits, and career growth potential.