Engagement Manager (London)

Location: London, UK; onsite. The description also references San Francisco and New York offices and potential hybrid or remote arrangements within the US.

Company

LangChain builds open-source frameworks and a platform for building, evaluating, deploying, and operating AI agents at scale, including LangSmith, LangChain, LangGraph, and Deep Agents.

What you will do

• Manage the full Professional Services engagement lifecycle from SOW review through closeout, including planning, execution, handoff, risk management, and scope management.
• Act as the primary customer contact, provide status updates, manage expectations, handle escalations, and negotiate scope changes.
• Manage 5–8 concurrent technical engagements while maintaining quality and meeting deadlines.
• Coordinate Solution Architects, AI Engineers, Sales, Support, Enablement, Product, and Engineering teams.
• Manage resource allocation, capacity planning, risks, issues, mitigation strategies, and deliverable quality.

Requirements

• 5+ years of engagement or project management experience, preferably in technical or software engagements.
• Experience managing multiple concurrent engagements while maintaining quality.
• Strong experience with enterprise customers and customer-facing communication.
• Experience coordinating cross-functional technical teams and managing resource allocation.
• Experience with project management tools such as Linear, Jira, Asana, or similar.
• Experience managing scope changes and complex stakeholder dynamics.
• Ability to work effectively in fast-paced, ambiguous environments with high ownership and agency.
• Clear, direct communication with technical teams and executive stakeholders.

Nice to have

• PMP or similar project management certification.
• Professional Services or consulting experience.
• Experience with AI/ML or infrastructure engagements.
• Experience with time tracking and billing coordination.
• Knowledge of software development lifecycle and agile methodologies.

Culture & Benefits

• Collaborative environment with a strong engineering culture and direct impact on customer outcomes and Professional Services processes.
• Operating principles emphasize quality, informed debate, ownership, initiative, and solving ambiguous problems.
• Compensation includes base salary, variable compensation for relevant roles, equity, benefits, and perks; no exact amount is stated.
• Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, and meals on in-office days in the US.
• Employees in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.