Implementation Lead (SaaS)

Location: London, UK; required to work in the London office 4 days per week

Company

hirify.global provides an enterprise sustainability platform for managing climate and ESG data, producing audit-ready reporting metrics, and supporting decarbonization programs.

What you will do

• Own customer implementations from kickoff through wrap-up, including discovery, milestone planning, risk management, and execution.
• Act as the primary customer contact and build trusted relationships with technical and non-technical stakeholders.
• Design creative, scalable solutions for complex customer needs and guide customers through product capabilities and trade-offs.
• Conduct customer enablement sessions on complex hirify.global features.
• Coordinate internal and customer teams, manage dependencies, and adjust timelines when inputs change.
• Build implementation playbooks, tooling, and processes while sharing customer insights and feature requests with product and engineering.

Requirements

• 3–6+ years of experience in management consulting, solutions, or software implementation, preferably in a B2B SaaS company.
• Experience leading customers through complex programs or projects.
• Ability to learn new concepts quickly and operate effectively in a high-volume environment.
• Strong attention to detail combined with the ability to understand the broader picture.
• Systems-thinking skills and the ability to bring structure, clarity, and momentum to ambiguous problems.
• Excellent communication with technical and non-technical audiences to introduce concepts and drive alignment.
• Ability to manage multiple workstreams, coordinate stakeholders, identify risks, and drive mitigation plans.
• Early adoption of AI solutions and enthusiasm for using them to drive impact.

Culture & Benefits

• Mission-oriented startup focused on enterprise sustainability, climate data, ESG reporting, and decarbonization.
• Collaborative work with product, engineering, advisory, customer success, and external partners.
• Office-based work in London 4 days per week; remote work is available only for roles explicitly designated as remote.
• Inclusive recruitment process with reasonable interview accommodations available for qualifying needs.

Hiring process

• Initial stage: 1–2 conversations with team members about hirify.global, experience, and interests.
• Further stages may include a skills or experience interview followed by a virtual or in-person interview panel.