Customer Deployment Manager (SaaS)

Location: London, United Kingdom; onsite

Company

hirify.global is building a platform that automates repetitive MEP engineering work so engineers can focus on judgment and design. The company serves major engineering firms and has raised $75 million since 2024.

What you will do

• Lead onsite and remote customer onboarding and rollout projects, owning plans, milestones, and stakeholder progress.
• Coordinate engagement across executives, discipline heads, BIM managers, IT teams, and project engineers.
• Define success criteria, track adoption and account health, identify risks, and report measurable customer value.
• Resolve technical, organizational, and adoption roadblocks by involving the right internal stakeholders.
• Identify additional teams, offices, and use cases while supporting account growth.
• Share structured customer feedback with product and engineering and build the deployment playbook.

Requirements

• 3–5 years of client-facing experience in customer success, implementation, or management consulting.
• Experience running or playing a key role in enterprise software rollouts, ideally in a complex, expert-driven industry.
• Previous experience driving organizational change and technology adoption.
• Strong organization, structured problem-solving, ownership, and ability to manage multiple moving parts calmly.
• Commercial judgment and understanding that adoption drives renewal and expansion.
• Excellent written and verbal communication skills and a collaborative working style.
• Comfort building and improving a playbook in an evolving function.

Culture & Benefits

• Fast-moving early-stage environment focused on simplifying and shipping quickly.
• Emphasis on building what users need, balancing velocity with quality, and collaborating with trust.
• Competitive salary and equity with employee-friendly equity terms.
• Private health insurance, regular team events, and off-sites.
• Global work environment with teams across Stockholm, Zurich, London, New York, and San Francisco.