Manager, Professional Services (Cybersecurity)

Location: United States (Remote); up to 25% travel required.

Salary: Commensurate with experience.

Company

hirify.global provides trust infrastructure and security software for cryptographic identities connecting humans, machines, and AI.

What you will do

• Lead project teams across Global Professional Services, overseeing delivery, customer satisfaction, and alignment with business goals.
• Build stakeholder relationships and represent Professional Services in customer-facing engagements.
• Mentor, coach, and enable team members while fostering accountability, ownership, and urgency.
• Act as the primary escalation contact and provide guidance and resolution.
• Own team training and enablement in collaboration with the technical team.
• Partner with Finance on project tracking, forecasting, reporting, reviews, root cause analyses, and retrospectives.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience.
• Comprehensive knowledge in a technical, MSP, or software consulting capacity with commensurate leadership experience.
• Ability to manage multiple teams, align work with company goals, and drive performance improvements.
• Advanced reporting capabilities using Excel or other BI software.
• Previous use of PSA or related Professional Services software.
• Excellent managerial and organizational skills, including decision-making and resource allocation.
• Strong consultative communication with customers and internal and external stakeholders.
• Proven business troubleshooting and problem-solving effectiveness.
• Confidence communicating with technical, non-technical, and executive audiences, with strong interpersonal and writing skills.

Culture & Benefits

• Entrepreneurial environment balancing autonomy and structure, with opportunities for personal and professional growth.
• Second Friday company-wide day off each month except November and December; benefit subject to change.
• Global benefits coverage, competitive time off, and paid parental leave with adoption and fertility support.
• Wellbeing resources, wellness allowance, mindfulness app membership, and Wellness Wednesdays.
• Global Volunteer Day, nonprofit matching, three volunteer days off, and employee-focused culture and DEIB programs.
• Talent development meetings, cross-functional meetings, regular All Hands meetings, and group gatherings.