Client Implementation Manager (Automotive Compliance)

Location: Remote, based in the United States; the role is associated with Lafayette, Colorado. Employment eligibility in the United States must be verified upon hire.

Base salary: $65,000–$75,000 annually, plus an annual bonus of up to 7.5%.

Company

hirify.global provides software, consulting, and training that help automotive businesses manage compliance, protect operations, and reduce risk.

What you will do

• Manage customer implementations from initial planning and site configuration through training, launch, and transition to ongoing support.
• Build customer relationships, understand needs, set expectations, and guide customers through implementation.
• Create implementation plans, coordinate deliverables, track risks, and address timeline issues.
• Configure hirify.global platforms and advise customers on product functionality, integrations, and best practices.
• Resolve implementation challenges and train customer administrators and supervisors to use and manage the software.
• Collaborate with Client Success, Product, and Content teams to troubleshoot issues, share feedback, and improve the implementation experience.

Requirements

• At least 2 years of experience in a customer-facing role, ideally in customer onboarding, implementation, project coordination, or technical support.
• Strong organizational and time management skills, with the ability to manage multiple priorities and keep projects moving.
• Confidence communicating with customers, understanding their needs, and guiding conversations toward solutions.
• Practical and resourceful problem-solving skills, including the ability to handle unexpected challenges and remove roadblocks.
• Ability to learn new technology, explain technical concepts, and help others use software platforms confidently.
• Ability to work independently and collaborate effectively with customers and teammates in a remote environment.
• Experience with Microsoft Office applications and customer relationship management tools.
• A bachelor's degree or equivalent professional experience.

Nice to have

• Experience working with Salesforce.
• Previous experience implementing, configuring, or supporting software solutions.

Culture & Benefits

• Remote work environment with a customer-first, accountable, curious approach.
• Medical, dental, and vision insurance; flexible spending accounts; paid time off; and paid and floating holidays.
• 401(k) with company match and immediate vesting.
• Company-funded life insurance, employee assistance programs, and no-cost mental health benefits.
• Physical requirements include frequent computer, screen, sitting or standing, speaking, hearing, and listening activities; reasonable accommodations may be provided.