Senior Director, Global Delivery Services (Legal Tech)

Location: Remote, United Kingdom; must be based in the UK Time Zone (GMT/BST) and legally authorized to work in the United Kingdom. Travel of 25–50% may be required. hirify.global does not provide employment sponsorship.

Company

hirify.global provides a cloud-native SaaS platform for law firm operations, unifying financial, invoice, time, and data management with embedded AI, predictive analytics, and integrated payments.

What you will do

• Lead delivery operations across the UK, EMEA, and APAC, ensuring consistent methodologies, quality, resource utilization, and customer outcomes.
• Lead and develop a global delivery organization spanning Directors, Managers, Project Managers, and Consultants.
• Establish governance frameworks covering project health, risks, escalations, financial performance, delivery metrics, and operational effectiveness.
• Partner with Sales and Customer Success on pre-sales, scoping, implementation, adoption, renewals, and expansion.
• Serve as the senior escalation point for complex, high-risk, and strategic customer engagements.
• Collaborate with Product, Technology, Support, and Customer Success to improve customer experience, delivery, go-live, post-implementation support, scalability, and time-to-value.

Requirements

• Bachelor’s degree in Business, Technology, a related discipline, or equivalent experience.
• 12+ years of experience in global delivery, professional services, or SaaS implementation environments.
• Experience managing multi-layered, geographically distributed teams.
• Strong expertise in project or program management, delivery governance, and operational performance management.
• Experience collaborating cross-functionally with Sales, Customer Success, Support, Product, and Engineering.
• Excellent senior-level stakeholder management, communication, and influencing skills.
• Ability to drive strategic initiatives and operational improvements in a complex global organization, supported by strong analytical and data-driven decision-making.
• Must be legally authorized to work in the United Kingdom; employment sponsorship is not available.
• Ability to travel 25–50% as business needs require and perform primarily sedentary desk/computer work.

Nice to have

• Experience in legal technology, professional services, or financial systems.
• Experience with hirify.global software solutions and legal industry operations.

Culture & Benefits

• Remote work model with flexibility to choose a workspace within the home country; in-person collaboration is expected for key moments.
• Healthcare coverage including health, dental, and vision, plus a retirement savings plan with employer contribution.
• Professional development opportunities and tuition reimbursement.
• Parental leave, time off, wellness initiatives, employee assistance, Calm premium subscription, and employee discounts.
• Employee-centric environment with a diverse global team.

Hiring process

• Applications submitted through recruiting agencies are not accepted.