Operations Director - Managed Services (Azure)

Location: Remote - US

Company

hirify.global delivers managed data services and client-focused technology solutions through collaborative, accountable teams.

What you will do

• Define and execute the strategic vision for Managed Services operations and coordinate service functions across service lines.
• Lead, mentor, and grow managers, service leads, delivery professionals, and related client success and service management teams.
• Oversee managed services delivery, ticket management, service reporting, SLAs, KPIs, operational health metrics, and continuous improvement.
• Lead client-facing strategy sessions, resolve high-priority escalations, advise on IT operations maturity, and identify opportunities to expand service scope.
• Improve delivery models, client onboarding, operational standards, tools and software ROI, and engagement models.
• Partner with sales, solution architecture, engineering, and support leadership on offerings, resources, RFPs, renewals, and client pitches.

Requirements

• 8+ years of project and program management experience.
• 8+ years of relationship and team management experience.
• 5+ years managing project or service delivery for multi-project programs or multiple workstreams.
• 6+ years of progressive IT experience and 4+ years overseeing IT operations delivery.
• Experience in IT strategy, business requirements gathering, IT roadmaps, and advisory is preferred.
• Experience in IT Service Management, operations, or process improvement and definition is preferred.
• Experience overseeing delivery teams and measuring performance against defined KPIs is preferred.
• Experience operating in the Microsoft ecosystem and/or with the Azure platform is preferred.

Culture & Benefits

• Remote work within the US.
• Collaborative teams address complex problems together and value direct, candid feedback.
• Culture focused on accountability, client-centricity, experimentation, learning, diversity, inclusion, and authentic collaboration.
• Work visa sponsorship is not available.