Senior ServiceNow Business Analyst

Location: Fully Remote within the United States, working EST hours

Salary: $110,000–$130,000 annually, based on experience

Company

hirify.global delivers mission-critical ServiceNow and technology solutions for federal agency clients.

What you will do

• Lead client workshops and focus groups to elicit, analyze, and document mission-aligned business requirements.
• Translate business needs into user stories, acceptance criteria, functional specifications, and Agile/Scrum backlog items.
• Perform gap analysis between legacy processes and ServiceNow Out of the Box functionality, and develop process maps, workflows, and data models.
• Design and standardize Agile processes and SOPs with the Agile Coach across ServiceNow delivery teams.
• Review requirements, functional designs, and test scripts; ensure Definition of Ready quality and provide guidance to junior developers and analysts.
• Develop UAT plans, coordinate testing with government personnel, advise on ServiceNow best practices, and create SOPs, user guides, and training decks.

Requirements

• U.S. citizenship and ability to obtain and maintain a Secret-level security clearance are required.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• 5+ years of Business Analyst experience, including at least 3 years dedicated to the ServiceNow platform.
• Proven federal contracting experience with DoD, DHS, or civilian agencies.
• Experience working in an Agile/Scrum environment.
• Deep knowledge of ServiceNow ITSM and at least one additional major workflow, such as ITOM, HRSD, SPM, ITAM, or Custom Applications.
• Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
• Proficiency with Visio, Lucidchart, or similar process-mapping tools.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Solution designs must comply with Section 508 accessibility requirements and FISMA/NIST security controls.

Nice to have

• ITIL v4 Foundation certification or higher.
• PMP or Agile certification, such as CSM or SAFe PO/PM.

Culture & Benefits

• Full-time remote work within the United States with EST working hours.
• Work on diverse, mission-critical federal projects with practical public-sector impact.
• Purpose-driven environment focused on innovative solutions and professional growth.
• Employment with an Equal Opportunity Employer.