Business / Product Analyst – Solution Delivery (ServiceNow)

Location: Alexandria, Virginia, United States. Hybrid schedule with remote and onsite work based on business and team requirements; the job record also identifies the work type as Remote.

Salary: $120,000–$145,000 per year.

Company

hirify.global's Suvi is an Alaska Native Corporation and federal mission services contractor delivering subject matter expertise, agile management, and technology solutions for government customers.

What you will do

• Translate Government operational requirements into product requirements, backlog items, epics, features, user stories, tasks, and acceptance criteria.
• Lead requirements workshops, stakeholder interviews, discovery sessions, and documentation of current-state and future-state processes, workflows, and business rules.
• Manage end-to-end requirements traceability through design, development, testing, acceptance, release, and deployment.
• Coordinate with developers, testers, architects, Government product owners, and capability owners to align and prioritize solutions.
• Support sprint demonstrations, user acceptance testing, release readiness, and validation of delivered functionality.
• Support legacy-system retirement analysis, impact assessments, transition planning, and platform governance alignment.

Requirements

• Active Secret clearance.
• IAT Level II certification, such as Security+ CE or equivalent.
• Bachelor’s degree.
• 6+ years of experience in business analysis, product analysis, or requirements engineering, including 5+ years supporting enterprise ITSM/ITOM or ServiceNow programs in a Business Analyst or Product Analyst role.
• Strong experience developing epics, features, user stories, and acceptance criteria in Agile environments.
• Ability to translate business needs into functional requirements and technical specifications.
• Strong facilitation, documentation, and communication skills across diverse stakeholder groups.
• Experience supporting testing, validation, acceptance, and release activities.

Nice to have

• Experience supporting ServiceNow solution delivery, including ITSM, ITOM, CSM, CSDM, workflows, or platform enhancements.
• ServiceNow certifications such as CSA or CAD, or Business Analyst/Product Owner certifications.
• Experience working in federal environments.
• Familiarity with CMDB, CSDM, workflow design, and data-related requirements.
• IIBA or Agile BA certification.

Culture & Benefits

• Hybrid work schedule with remote and onsite flexibility according to business and team requirements.
• Regular full-time employment with medical, dental, vision, life insurance, 401(k), and other voluntary benefits.
• Paid Time Off is offered to regular full-time and part-time employees.
• Supportive work environment focused on innovation, diversity, professional growth, and federal mission delivery.
• Competitive pay and retirement options.