Customer Engineer (AI & Startups)

Location: Hybrid in San Francisco, US; considering locally based candidates or candidates looking to move to the Bay Area. The role requires up to 50% travel, and offer-stage candidates may be asked to attend an in-person interview at a hirify.global office or hub.

Estimated annual salary for San Francisco-based hires: $150,000–$220,000 OTE, base plus commissions; the role is also eligible for equity.

Company

hirify.global operates a global network that protects and accelerates Internet applications and provides developer, security, networking, and performance services.

What you will do

• Lead technical discovery for developer-led, cloud-native, startup, and high-growth accounts, qualifying opportunities and mapping customer initiatives to hirify.global.
• Partner with sales from early discovery through technical validation, including customer Slack channels and working sessions.
• Build relationships with founding engineers, developers, technical leaders, CTOs, and other stakeholders.
• Deliver tailored demos, architecture discussions, proof-of-concepts, and technical content for developers and senior technical leadership.
• Evangelize the hirify.global Developer Platform, including Workers, Workers AI, Durable Objects, R2, KV, D1, Vectorize, Queues, and Pages.
• Share expertise through reference architectures, demos, blog posts, training, and external developer, community, technology, and industry events.

Requirements

• Experience in Solutions Engineering, pre-sales, technical sales, or another customer-facing technical role, ideally with developer-led, cloud-native, or startup organizations.
• Credible ability to discuss architecture, APIs, platform design, technical discovery, requirements, qualification, and technical validation with engineers and technical founders.
• Experience building web applications or contributing meaningfully to existing web applications, with enough scripting or programming familiarity in JavaScript, TypeScript, Python, Golang, or BASH to read code and build demos.
• Understanding of serverless or edge application development, HTTP technologies, reverse and forward proxies, WAF, CDN, DDoS mitigation, firewalls, TLS, VPN, DLP, TCP, UDP, DNS, IPv4, IPv6, BGP, GRE, SD-WAN, MPLS, and Global Traffic Management.
• Understanding of zero-trust network access, SASE, identity management, authentication, and cloud platforms such as AWS, GCP, or Azure.
• Understanding of AI/GenAI application patterns, including edge inference, RAG, vector databases, and startup AI initiatives.
• Ability to communicate with audiences ranging from systems engineers and developers to technical founders, CTOs, and CISOs, and to manage multiple projects, deadlines, and competing priorities.
• Proven ability to build technical relationships, create champions, develop consensus, and drive technical wins within accounts.
• Bachelor’s degree or equivalent relevant experience; a degree in Computer Science, Engineering, or a related field is not strict.

Nice to have

• Deep familiarity with the hirify.global Developer Platform and experience architecting applications on a serverless or edge platform.
• In-depth vertical or domain expertise and knowledge of regulatory requirements such as FedRAMP, GDPR, PCI DSS, HIPAA, SOC 2, or ISO/IEC.

Culture & Benefits

• Builder-oriented, curious, iterative environment focused on using AI to solve difficult Internet and customer problems.
• Medical, dental, vision, flexible spending, commuter, fertility and family-forming, mental health, employee assistance, and global travel medical benefits.
• Disability, life and accident insurance, 401(k), and employee stock participation plan.
• Flexible paid time off covering vacation and sick leave, plus parental, pregnancy health, medical, and bereavement leave programs.
• hirify.global supports inclusion, equal opportunity, reasonable accommodations, and social-impact initiatives through Project Galileo and the Athenian Project.

Hiring process

• Applicants progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• An offer may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.