Northland Transportation Liability Claim Representative

Location: Hybrid in St. Paul, Minnesota, or Overland Park, Kansas, United States

Salary: $72,200–$119,000 annual base salary, plus eligibility for performance-based cash incentive awards.

Company

hirify.global is a property and casualty insurer with a 170-year history focused on customers, communities, collaboration, and innovation.

What you will do

• Manage low- to moderately complex bodily injury and property damage liability claims from first notice of loss through resolution.
• Investigate claims, determine coverage, evaluate liability and damages, establish reserves, and issue accurate payments within authority.
• Communicate with customers, claimants, attorneys, vendors, internal stakeholders, and other parties.
• Negotiate settlements, handle coverage disputes and contractual indemnity issues, and manage low-complexity litigation.
• Maintain accurate claim records and adapt to new systems, digital tools, and AI-related technology rollouts.
• Obtain and maintain required insurance licenses within three months of starting.

Requirements

• High school diploma or GED.
• At least one year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required hirify.global Claim Representative training program.
• Bachelor’s degree and two years of liability, bodily injury, or comparable experience are listed for the ideal candidate.
• Active adjuster license where required by state law.
• Experience with claims management systems and advanced proficiency with Microsoft Office and enterprise technology platforms.
• Strong verbal and written communication, customer service, conflict resolution, negotiation, analytical, decision-making, organizational, and attention-to-detail skills.
• Ability to manage a high-volume workload, difficult conversations, stressful situations, disputed claims, and competing priorities with empathy, accountability, and professionalism.
• Working knowledge of insurance principles, terminology, state regulations, claim-handling requirements, fair claims practices, and policy language.
• Ability to learn quickly and apply experience to new situations with speed and flexibility.

Culture & Benefits

• Hybrid workplace with a collaborative, innovation-focused culture.
• Health insurance for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, a pension plan funded by hirify.global, and a student-loan savings program.
• At least 20 paid days off annually plus nine paid company holidays.
• Wellness resources, mental health counseling, health coaching, caregiving support, and employee volunteer and matching-gift programs.
• Full-time employment; the position may be filled at a level above or below the level stated in the posting.