Claim Specialist - Auto Injury (Hybrid)

Location: Dunwoody, Georgia, United States; hybrid work with time split between home and the office. Training may require a higher percentage of in-office work. Flexible shifts, overtime, and irregular hours may be required.

Potential starting salary: $70,101.85–$83,535.93 per year, plus potential yearly incentive pay of up to 15% of base salary.

Company

hirify.global provides insurance products and uses technology to support claim employees and improve the customer experience.

What you will do

• Review and analyze auto injury, bodily injury, uninsured/underinsured, and related property damage claims.
• Investigate claims by gathering information, interviewing involved parties, and reviewing supporting documentation.
• Evaluate medical records, police reports, coverage, liability, damages, and injury severity.
• Negotiate settlements with claimants within policy limits and handle demands, lawsuits, and attorney-represented claims.
• Document claim activity, maintain accurate records, and prepare required reports.
• Collaborate with legal, medical, risk assessment, and other internal teams.

Requirements

• Excellent communication and interpersonal skills for working with clients, agents, and other stakeholders.
• Effective empathy and de-escalation skills for difficult or emotional customer conversations.
• Detail-oriented approach with strong organizational and analytical skills.
• Strong critical-thinking and decision-making skills.
• Ability to multitask across technical platforms.
• Accountability and resourcefulness.
• Successful completion of all required training, applicable proficiency and licensing examinations, and background checks required by relevant states.
• Additional pre-employment assessment testing may be required, including for candidates who previously completed an assessment.

Nice to have

• Bachelor's degree.

Culture & Benefits

• Standard work week of 38 hours and 45 minutes, with work-life balance as a stated priority.
• Annual raises, bonus eligibility, health insurance with most premiums covered, dental, vision, telemedicine, and mental health services.
• Training programs, tuition assistance, employee resource groups, and mentoring.
• Time off policies including up to 20 days initially earned annually, parental leave, paid holidays, bereavement leave, and other leave programs.
• Retirement planning support and a 401(k) plan with company contributions of up to 7% of salary.
• Employees may handle difficult and emotional investigations involving traumatic injury and loss of life.