Associate Claim Representative (Auto Damage)

Location: Hybrid in Las Vegas, Nevada; other locations include Lake Oswego, Oregon, and Rancho Cordova, California, United States

Annual base salary: $44,300–$73,100

Company

hirify.global is a property and casualty insurance company focused on serving customers and communities through collaborative, innovative insurance operations.

What you will do

• Complete structured virtual, classroom, and on-the-job training in insurance policies, claim processes, systems, and procedures.
• Assess coverage and compensability for personal and business claims involving automobiles, heavy equipment, mobile equipment, and property damage.
• Investigate claims by gathering information from policyholders, claimants, witnesses, and other evidence sources, including assessing potential fraud.
• Set claim reserves, determine resolution amounts, issue accurate payments, and execute action plans for claim resolution.
• Communicate claim status to all parties, maintain accurate claim records, and use claim management systems.
• Adapt to new workflows, technology implementations, system upgrades, and digital tools while maintaining service quality.

Requirements

• High school diploma or GED and at least one year of customer service experience are required.
• Bachelor’s degree is preferred as part of the ideal candidate profile.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain and maintain an active adjuster or relevant insurance license where required by state law and hirify.global’ requirements within three months of starting.
• Proficiency in Microsoft Word, Excel, and Outlook, with willingness to learn claims management systems.
• Strong verbal and written communication skills, sound judgment, effective decision-making, and exceptional customer service skills.
• Attention to detail, organization, ability to manage multiple tasks and priorities, and basic conflict-resolution skills.
• Demonstrated openness to continuous learning, including learning new claims technologies and digital transformation tools.

Culture & Benefits

• Full-time employment with a typically 9–12-month development program leading toward independent claims handling and broader responsibility.
• Health insurance is available for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching is available up to the first 5% of eligible pay, along with a pension plan and a student-loan savings program.
• At least 20 paid days off annually plus nine paid company holidays.
• Wellness, mental-health, caregiving, volunteer, and charitable matching programs are available.

Hiring process

• Two target openings are listed for the position.
• hirify.global may fill the position at a level above or below the level stated in the posting.