Material Damage Supervisor (Auto Insurance)

Location: Based in the Rancho Cucamonga, California area, USA; travel may be required based on business needs.

Salary: $80,000–$110,000 annually

Company

hirify.global and hirify.global Services provide affordable specialty auto insurance with a focus on service.

What you will do

• Lead, coach, develop, and manage a team of Material Damage professionals, which may include specialists, total loss adjusters, salvage specialists, desk auditors, field appraisers, and repair-facility operations.
• Monitor workloads, distribute assignments, and improve claim cycle time, productivity, and outcomes.
• Audit claims and team-member work to ensure quality, accuracy, timely handling, and compliance.
• Manage performance, provide coaching and training, and support performance management with Human Resources.
• Maintain and improve Material Damage policies, procedures, workflows, and documentation.
• Support tow, storage, estimating, repair, total loss, salvage, reporting, process improvement, and cross-functional claims operations.

Requirements

• 7+ years of Property & Casualty insurance experience, including extensive auto physical damage or material damage claims experience.
• Strong vehicle estimating experience and knowledge of auto insurance claims practices, standards, terminology, and regulations.
• Previous experience leading or directly managing a claims or material damage team.
• Experience handling property damage claims in a high-volume environment.
• Working knowledge of California insurance regulations and claims requirements, including vehicle inspection requirements following repairs.
• Ability to manage performance, coach employees, prioritize multiple responsibilities, and drive team results in a fast-paced environment.
• Strong analytical, organizational, decision-making, written, verbal, interpersonal, and collaboration skills.
• Proficiency with Microsoft Office and ability to work effectively in a paperless, technology-driven environment.

Nice to have

• Experience leading auto physical damage or material damage adjusters or appraisers.
• Strong knowledge of vehicle estimating and repair processes.
• Experience overseeing field appraisers, desk appraisers, total loss, or salvage operations.
• Experience managing claim quality, cycle time, productivity, and performance metrics.
• Hands-on leadership focused on coaching, accountability, and team development.
• Experience working within the California auto insurance market.

Culture & Benefits

• Fast-paced, high-volume Claims environment where accuracy and timely decision-making are critical.
• Paperless, technology-driven work environment with extended periods of computer use.
• Collaborative, accountable, high-performing Claims environment.
• Aspire is an equal opportunity employer and provides reasonable accommodations during recruitment and employment.