Claim Specialist - Property Field Inspection (Property Insurance)

Location: Statesville, North Carolina, United States. Candidates should reside within the listed ZIP codes and service the same territory. This is a remote-field position involving work from home, a mobile office/vehicle, in-person appointments, and occasional travel to other territories.

Potential starting salary: $63,089.65–$90,000 annually, plus potential yearly incentive pay of up to 15% of base salary.

Company

hirify.global provides insurance services and uses technology to support claims employees and customer experiences.

What you will do

• Conduct on-site inspections and assess residential and commercial property damage, including accident- and weather-related claims.
• Meet policyholders, explain coverage, gather information, and provide customer service throughout the claims process.
• Investigate and adjust personal and commercial property claims with exposures up to $500,000.
• Document evidence, findings, and detailed reports to support claim decisions.
• Evaluate coverage and policy terms, apply local regulations, and determine claim validity.
• Negotiate and settle claims within authorized limits, policy provisions, industry standards, and company guidelines.

Requirements

• Ability to investigate problems, evaluate information, make well-supported decisions, and apply detailed policies, guidelines, and technical information accurately.
• Ability to learn unfamiliar concepts, processes, and terminology and apply them in practical situations.
• Effective communication and interpersonal skills for working with policyholders, agents, and other stakeholders, including difficult or emotional conversations.
• Strong attention to detail, organization, and analytical skills.
• Proficiency with mobile and desktop tools for documenting and supporting claims in the field and remotely.
• Physical agility is required for walking, bending, reaching, kneeling, squatting, stooping, lifting, carrying, unfolding, climbing ladders, traversing roofs at various heights and pitches, and crawling in tight spaces.
• May be required to complete Rope and Harness Safety Training.
• A valid driver’s license is required; an MVR will be requested during the pre-employment background check.
• Successful completion of required training, applicable proficiency and licensing exams, MVR checks, and background checks is required.

Nice to have

• Bachelor’s degree in Risk Management, Insurance, Business, Construction Management, or a similar field.
• Customer service experience with clear and empathetic communication.
• Understanding of property insurance concepts, coverage fundamentals, and general claim handling practices.
• Knowledge of residential and commercial building construction, building components and materials, water mitigation principles, and inspection processes.
• Working knowledge of Xactimate and XactContents.

Culture & Benefits

• Standard 38:45-hour work week with flexible schedules; overtime and irregular hours may be required.
• Health, dental, vision, telemedicine, mental health, and wellbeing programs, with hirify.global paying most of the healthcare premium.
• Training programs, tuition assistance, employee resource groups, and mentoring.
• Paid time off, initially up to 20 days annually, plus parental, holiday, life leave, bereavement, community service, and education support days.
• Annual raise and bonus opportunities, financial coaching, and fertility, adoption, and family support benefits.
• 401(k) plan with company contributions of up to 7% of salary.

Hiring process

• Applicants may be asked to complete new or additional pre-employment assessments.
• Required background, motor vehicle record, training, proficiency, and applicable licensing checks must be completed successfully.