Desktop Support Specialist I

Location: Phoenix, AZ; 100% onsite

Company

hirify.global operates Sparklight, providing connectivity services and supporting customers and associates through an inclusive, collaborative workplace.

What you will do

• Image, rebuild, package, ship, deploy, retrieve, and decommission workstations.
• Support onboarding by preparing and issuing new hardware to internal associates.
• Troubleshoot and repair operating system, hardware, network, and related technical issues.
• Track incidents, requests, and questions in ServiceNow and document troubleshooting and follow-up.
• Maintain hardware-room inventory, receive shipments, restock supplies, and manage asset records.
• Create and maintain troubleshooting documentation, standard operating procedures, and best practices.

Requirements

• Understanding of desktop imaging technologies for PC deployment and knowledge of Windows 10 and 11.
• PC hardware knowledge or experience.
• Warehousing experience and the ability to maintain asset-tracking or inventory-management systems.
• Ability to package and ship equipment using UPS.
• Flexibility and ability to lift at least 30 lb.
• Ability to work onsite for 100% of the shift.

Nice to have

• A+ certification.
• Active Directory experience.
• SCCM experience.

Culture & Benefits

• No on-call or after-hours work; a flexible schedule is available after training.
• Medical, dental, and vision coverage begins at the start of employment.
• Life insurance, paid vacation, holidays, and personal or sick days.
• 401(k) with a 100% company match, starting after one year of service, up to 5% of eligible compensation.
• Tuition reimbursement up to $5,250 in the first year, cable and internet support up to $75 per month, recognition programs, and advancement opportunities.

Hiring process

• Employment offers are contingent on successful background, drug-screening, and reference checks.