Senior Director, Client Services | Brand Experience

Location: Hybrid in Chicago, Portland, or New York, United States

Salary: $155,000–$165,000 USD annually, varying by U.S. geographic market, location, experience, and other job-related factors.

Company

hirify.global is a consumer experience agency within Propelis Group, delivering brand design, packaging, content, consumer connections, experiential marketing, retail, branded environments, campaigns, and connected brand experiences through a global network.

What you will do

• Lead senior client relationships, business challenges, growth conversations, and complex situations.
• Grow the business by understanding client needs and connecting them to hirify.global’ capabilities.
• Build collaborative partnerships with Creative, Strategy, Production, and Project Management.
• Lead integrated experiences across experiential, retail, branded environments, campaigns, and content from strategy through execution.
• Own portfolio growth, financial health, forecasting, scope, margin, and profitability.
• Coach client leaders, build team culture, and improve how work is delivered.

Requirements

• 10+ years of agency-side experience with significant experience leading complex client relationships.
• Significant experiential marketing expertise and understanding of how ideas become real-world experiences.
• Ability to connect experiential work with retail, environmental design, campaigns, content, and integrated marketing.
• Track record of building strong partnerships with Creative and Production teams.
• Experience leading major national or global brands and working with executive clients and delivery teams.
• Commercial understanding of growth, margin, scope, and profitability.
• Strong people leadership, coaching, curiosity, collaboration, direct communication, and a low-ego approach.

Culture & Benefits

• Hybrid work in Chicago, Portland, or New York.
• Opportunity to help build and grow the Brand Experience practice and combine capabilities across a global organization.
• Health care plans with prescription coverage, dental and vision plans, life insurance, flexible spending or health savings accounts, disability coverage, and a 401(k) savings plan.
• Equal opportunity workplace with reasonable accommodations available throughout the application process.