Administrative Specialist, Sales Support

Location: Mexico; hybrid, combining remote work with in-office collaboration

Company

hirify.global provides testing, inspection, certification, software, and advisory services focused on safety, security, sustainability, and product innovation across more than 110 countries.

What you will do

• Serve as an initial contact for suppliers seeking product testing and certification services.
• Contact prospective customers by phone and email, understand testing needs, qualify opportunities, and build business relationships.
• Guide prospects through needs identification, information gathering, and quote coordination before transitioning qualified opportunities to Sales Executives.
• Manage high-volume outreach, follow-up, responsiveness, and opportunity prioritization.
• Maintain accurate CRM records covering customer interactions, outreach activity, next steps, and opportunities.
• Collaborate with Sales Executives and laboratory teams, identify additional opportunities, and support efficient project initiation.

Requirements

• 2+ years of experience in inside sales, business development, lead generation, customer service, account management, project coordination, or another customer-facing role.
• Strong English communication skills, written and verbal, including direct customer communication by phone, email, and virtual meetings.
• Bachelor’s degree or completed university education preferred; equivalent relevant professional experience considered.
• Strong organizational and time-management skills, with the ability to manage high-volume customer interactions and multiple opportunities.
• Comfort initiating conversations with prospective customers and maintaining persistent follow-up.
• Strong interpersonal, relationship-building, and customer-focused communication skills.
• Experience with CRM platforms such as Salesforce or similar systems.
• Proficiency with Microsoft Office, particularly Excel, Outlook, and Teams.
• Ability to collaborate with Sales, laboratory, and other cross-functional teams; proactive, organized, and results-oriented approach.

Nice to have

• Enjoyment of connecting with new people and starting conversations.
• Ability to balance a commercial mindset with strong attention to detail.
• Comfort working in a fast-paced environment where responsiveness matters.

Culture & Benefits

• Hybrid work arrangement combining remote work with in-office collaboration in Mexico.
• Customer-focused work supporting safer products, supply chains, and global market access.
• Collaboration with Sales, laboratory, and cross-functional teams.