Senior Customer Success Manager (Cybersecurity)

Location: London, United Kingdom. Candidates must be located in either Portugal or the UK and must speak French.

Salary: 80,000.00–100,000.00 GBP annually, plus equity and eligibility for an incentive compensation program.

Company

hirify.global provides cyber risk management solutions covering enterprise security performance, digital supply chains, cyber insurance, and data analysis.

What you will do

• Own strategic relationships and business outcomes for 40–60+ high-value accounts or 250+ scaled customer engagements.
• Design and execute multi-year account plans and conduct executive business reviews demonstrating business impact.
• Build C-suite relationships as a trusted cyber risk advisor and drive customer maturity through thought leadership.
• Identify cross-functional expansion opportunities and represent the customer voice across teams.
• Mentor junior CSMs and support recruiting, learning, and development.
• Lead initiatives to improve customer success processes and practice effectiveness.

Requirements

• 5–15 years of relevant experience in customer success, account management, solutions consulting, or enterprise roles.
• Expertise in cybersecurity, cyber risk management, industry trends, security strategy, compliance, governance, and the threat landscape.
• Proven success managing large, complex, multi-stakeholder accounts through the full lifecycle, with a strong ARR expansion record.
• Experience managing executive relationships, communicating with C-level stakeholders, public speaking, and thought leadership.
• Ability to anticipate customer needs over a 2–3 year horizon, navigate complex organizational dynamics, and influence cross-functional outcomes without direct authority.
• French language proficiency is required.

Nice to have

• Industry certifications such as CTPRP, CISSP, PMP, or DASM.
• Additional languages.

Culture & Benefits

• Inclusive, equal-opportunity workplace with reasonable accommodations for qualified individuals.
• Best-in-class benefits and opportunities for professional development and skill expansion.
• Equity grant and participation in an incentive compensation program may be offered.
• AI-assisted transcription is used during interviews; hiring decisions are made by the recruitment team.