Senior Customer Success Manager - Europe West (Enterprise Software)

Location: Hybrid; based in the United Kingdom or Benelux. The role supports customers across Europe West.

Company

hirify.global provides AI-enabled enterprise software solutions and services to customers worldwide.

What you will do

• Build trusted relationships with customers and serve as a key contact throughout their customer journey.
• Understand customer goals and translate them into success plans with measurable outcomes.
• Drive adoption, value realization, customer satisfaction, and long-term customer outcomes.
• Coordinate services, support, product, and account teams to address customer needs and resolve risks and issues.
• Engage senior stakeholders and executive sponsors, lead regular business reviews, and communicate progress, value, priorities, and next steps.
• Represent the customer within hirify.global and identify opportunities to expand the value delivered.

Requirements

• Experience in Customer Success, account management, consulting, or a similar customer-facing role, ideally within enterprise software.
• Experience with ERP, EAM, or other complex business applications is highly valuable.
• Experience in one or more of hirify.global’s core industries is advantageous, with an understanding of relevant business processes and industry challenges.
• Strong relationship and communication skills, including confidence engaging operational stakeholders and senior executives.
• Ability to lead through influence and align customers, colleagues, and cross-functional teams around shared priorities and outcomes.
• Commercial and customer-focused mindset, with an understanding of how technology creates business value and supports strategic goals.
• Proactive problem-solving and prioritization skills, with the ability to manage several customer engagements and complete actions.
• Excellent written and spoken English required.
• A Bachelor's or Master's degree is welcomed, but relevant professional experience is equally valued.

Culture & Benefits

• Hybrid work opportunities and flexibility to support diverse needs and lifestyles.
• Inclusive workplace focused on collaboration, community, innovation, and belonging.
• International environment with colleagues and customers across the globe.
• Commitment to sustainability and making a positive impact.