Senior Customer Success Manager, Corporate - Life Sciences

Location: London, Greater London, England, United Kingdom; in-office presence required. Ability to travel 20% of the time.

Company

AlphaSense provides an AI-powered market intelligence and workflow orchestration platform combining domain-specific AI with more than 500 million premium business documents.

What you will do

• Manage a concentrated portfolio of complex, high-value Corporate accounts and influence multiple business units, power users, and senior leaders.
• Drive renewals, expansion, adoption, and long-term ROI by connecting AlphaSense capabilities with customer business objectives.
• Design multi-quarter adoption roadmaps with Account Management peers and synthesize usage data into actionable insights.
• Lead onboarding, technical and group training, best-practice adoption, Lunch & Learns, and virtual and in-person customer engagements.
• Lead sophisticated technical conversations about Managed Content Providers, APIs, and Large Language Models with technical stakeholders and platform owners.
• Contribute to product feedback, hiring committees, mentorship programs, and process innovation.

Requirements

• 4–6+ years of professional experience in Customer Success or Account Management, with a proven record of managing a strategic portfolio.
• Experience working with Life Sciences clients, including Pharma, Biotech, Medical Devices, and Diagnostics.
• Technical acumen for complex conversations about data integrations, APIs, and AI-driven market intelligence solutions.
• Ability to identify influential users who drive account sentiment and focus on high-level business outcomes rather than basic feature adoption.
• Excellent communication skills and a track record of cross-functional collaboration and onsite customer engagement.
• Natural leadership, the ability to thrive in a fast-paced environment, and commitment to mentorship and internal innovation.
• Ability to travel 20% of the time.

Nice to have

• Familiarity with competitive intelligence, business development, and clinical and commercial strategy workflows.

Culture & Benefits

• Customer Success operates across pre-sales, customer success management, account management, and support.
• Work includes collaboration with product and content teams through customer feedback loops.
• Opportunities to participate in mentorship, hiring committees, and process innovation.
• AlphaSense is committed to an inclusive equal-opportunity work environment and provides reasonable accommodation where required by applicable law.