Senior Customer Success Manager (Cybersecurity)

Location: London, England, United Kingdom; travel up to 25% of the time.

Company

hirify.global provides a converged network and security cloud platform for enterprise visibility, risk prioritization, and real-time threat prevention across users, applications, data, and AI agents.

What you will do

• Own the health of assigned accounts and help customers realize the full value of Cato technology.
• Build relationships with customer stakeholders and collaborate with Sales, Customer Success, R&D, and Support Engineering.
• Orchestrate the post-sales motion from deployment through renewal.
• Conduct QBRs, assess product adoption maturity, and manage renewals and upsells.
• Support customer adoption and expansion as a trusted advisor.

Requirements

• 5+ years of experience, ideally in Customer Success or sales at a high-growth SaaS software or technology vendor.
• Experience with networking or security software solutions.
• Excellent customer communication and presentation skills, including clear communication with different audiences.
• Ability to listen, understand customer needs, influence stakeholders, find sustainable solutions, and resolve issues with ownership.
• Strong organization skills and the ability to work effectively in a nimble, fast-paced environment.
• Ability to work within a geographically distributed team in a hypergrowth global organization.
• Solid technology background, ideally with hands-on experience in several networking and security domains.
• Relevant domains include routing, switching, SD-WAN, firewalls, proxies, Secure Web Gateway, CASB, DLP, identity management, threat protection, load balancing, networking protocol analysis, WAN, and MPLS.

Culture & Benefits

• Customer-focused work centered on curiosity, creativity, empathy, and sustainable solutions.
• Collaboration with distributed, cross-functional teams in a global organization.
• Travel required for up to 25% of working time.