Enterprise CSM (London)

Location: Remote in London, United Kingdom; willingness to travel to customer sites as required.

Salary: £80,000–£90,000 base annually, excluding bonuses, equity, and other incentives.

Company

hirify.global provides technology for fraud and AML workflows.

What you will do

• Serve as the main point of contact for enterprise customers and guide engagement based on evolving needs.
• Build customer relationships, understand success criteria, communicate hirify.global’s value, and retain ongoing business.
• Drive upsell and cross-sell opportunities by identifying new use cases and pain points in fraud and AML workflows.
• Own net revenue retention for a book of business and lead complex account strategy.
• Advocate for customers internally by bringing data-backed trends and feedback to the team.

Requirements

• 5+ years of customer-facing experience focused on retention, growth, and account strategy.
• Experience managing complex retention and cross-sell opportunities and leading negotiations for accounts worth $200k+ ARR.
• Ability to work independently and with a small team in a dynamic environment, switching between strategy and execution across multiple projects.
• Ability to demo the product, conduct executive business reviews, iterate on an AI Agent, and synthesize product feedback.
• Ability and willingness to build relationships across internal and external roles and travel to customers on-site as required.
• Process-oriented mindset with the ability to identify recurring patterns, improve processes, synthesize trends, and identify risks.
• Strong project management, organization, ownership, and work ethic, including use of project plans for accountability and visibility.
• Curiosity and commitment to developing deep internal product knowledge and understanding customer businesses.

Culture & Benefits

• Full-time remote work in London.
• Competitive salary, pre-IPO equity, and unlimited PTO with generous leave programs.
• 100% company-paid employee medical, dental, and vision insurance.
• 401(k), learning and development stipend, and home office setup support.
• Inclusive, high-ownership culture focused on impact, innovation, and growth.