Customer Adoption Manager (AI/SaaS)

Location: Staines-upon-Thames, England, United Kingdom; hybrid work

Company

hirify.global develops AI-enabled enterprise software solutions and serves customers worldwide with more than 7,000 employees.

What you will do

• Support B2B SaaS customer success, onboarding, implementation, consulting, or adoption activities.
• Manage actions, deadlines, documentation, working sessions, and multiple customer stakeholders.
• Use customer evidence and data to monitor progress, identify issues, and prepare concise updates.
• Apply customer-focused problem solving, resolve routine issues, and escalate material risks appropriately.
• Work across teams while maintaining accuracy in a fast-moving environment.

Requirements

• Approximately two or more years of experience in B2B SaaS customer success, onboarding, implementation, consulting, project coordination, product operations, or a related customer-facing role.
• Strong organisation and follow-through, including managing actions, deadlines, documentation, and multiple stakeholders.
• Clear written and verbal communication and confidence facilitating working sessions with customers.
• Comfort using data and customer evidence to monitor progress, identify issues, and prepare concise updates.
• Customer-focused problem solving with judgement to resolve routine issues and escalate material risks.
• Good Excel capability and confidence learning SaaS platforms, collaboration tools, and operational workflows.
• Ability to work across teams and maintain accuracy in a fast-moving environment.

Nice to have

• Experience in logistics, transport, supply chain, freight audit, finance operations, or another complex enterprise process.
• Experience delivering software training, adoption activities, or change communications.
• Exposure to product analytics, BI tools, SQL, or structured data validation.
• Experience working with AI-enabled software or explaining analytical outputs to users.
• Relevant degree or professional certification in business, project management, supply chain, data, or a related discipline.

Culture & Benefits

• Hybrid work opportunities with flexibility for diverse needs and lifestyles.
• Inclusive workplace focused on collaboration, community, innovation, and belonging.
• International environment with colleagues and customers across the globe.
• Commitment to sustainability, diversity, and positive social impact.