Head of Customer Success (AI)

Location: In person in Central London, UK, 4–5 days in the office. Full-time. Visa sponsorship available.

Company

hirify.global is an early-stage startup developing AI Agents for financial crime intelligence, automating manual review tasks for financial institutions and reducing operational costs.

What you will do

• Own the end-to-end post-sale customer relationship from deployment through expansion and renewal.
• Guide financial institution clients through onboarding and deployment to achieve fast time-to-value.
• Build senior relationships with compliance and operations stakeholders and drive adoption of platform features.
• Monitor customer health, identify risks, lead renewal conversations, and pursue expansion opportunities with Sales.
• Capture and synthesize customer feedback into actionable product insights and roadmap input.
• Represent customer needs in collaboration with Sales, Product, Engineering, Support, and other internal teams.

Requirements

• Either 2–3 years at a top-tier consultancy focused on strategy, financial services, or risk, with analytical and client-facing experience; or 1–2 years in Customer Success or Account Management at a B2B SaaS startup.
• For the startup profile, exposure to fintech, regtech, or compliance tooling is preferred.
• Exceptional written and verbal communication, with the ability to build trust with senior stakeholders in regulated institutions.
• Understanding of retention, expansion, and enterprise SaaS business mechanics.
• Genuine interest in financial crime, compliance, and AI, with willingness to develop AML expertise.
• Proactive, self-directed ownership and accountability for outcomes.
• Detail-oriented and structured approach to work in a regulated, high-stakes environment.

Culture & Benefits

• Early-stage environment with significant ownership and direct influence over customer success.
• Fast-moving, outcome-focused culture emphasizing urgency, excellence, proactive ownership, strategic thinking, and resourcefulness.
• Work on a product addressing financial crime detection and prevention globally.
• Work from anywhere in the world for up to 4 weeks per year in addition to regular team off-sites.
• Competitive salary and equity package, bi-annual salary reviews, and yearly performance-based equity refreshes.