Customer Success Manager, Enterprise, EMEA (Ecommerce)

Location: London; candidates within a reasonable commuting distance of London are prioritised.

Company

hirify.global provides an AI-powered intelligence platform that helps ecommerce brands consolidate data, measure performance, generate insights and recommendations, and automate actions across their technology stack.

What you will do

• Own relationships with Enterprise ecommerce and agency clients, acting as a trusted consultant throughout the account lifecycle.
• Develop tailored success plans, advise on marketing strategy and best practices, and drive value delivery, product adoption, account growth, and renewals.
• Collaborate with Sales, Solutions Architects, and Support to deliver client value while retaining and growing revenue.
• Forecast revenue and renewals, analyse customer usage, manage risk, and develop resolution strategies.
• Build executive relationships, identify expansion opportunities, and lead client meetings both in person and by video conference.
• Translate customer feedback, product interests, and integration needs into specific product requirements and improvements to the customer experience.

Requirements

• Previous experience servicing customers in the ecommerce space is required; SaaS experience is highly preferred.
• Excellent written and verbal communication skills.
• Ability to learn quickly, work independently, and handle multiple responsibilities with attention to detail.
• Excellent computer skills and strong technical proficiency.
• Service-oriented approach and passion for providing high-quality client service.
• Ability to thrive in a dynamic, fast-paced startup and collaborative team environment.
• Flexibility, openness to change and new responsibilities, positive attitude, empathy, and high energy.

Culture & Benefits

• Join a growing global team supporting ecommerce brands and agency clients.
• Work includes both in-person and video-conference client meetings.
• hirify.global is committed to equal opportunity, diversity, and an inclusive environment.

Hiring process

• Referred candidates must have their application submitted through the official referral system for the referral to be recognised.