Business Analyst (Discovery, Government & Public Sector)

Location: Newcastle upon Tyne, Tyne and Wear, United Kingdom

Salary: 50K GBP per year

Company

hirify.global is a digital consultancy delivering technology solutions across UK government departments, with a focus on user-centred design, agile delivery and scalable digital services.

What you will do

• Plan and facilitate interviews, workshops and process walkthroughs with operational, content, product, technical and other stakeholders.
• Document and analyse the end-to-end content request and publishing journey, including submission, triage, validation, prioritisation, allocation, escalation, publishing and closure.
• Measure request volumes, hand-offs, delays, rework, failure demand, deadline risks and data-quality issues where evidence allows, and identify root causes.
• Create current-state and future-state process maps, including manual helpdesk and structured-intake processes.
• Define requirements for intake forms, queues, agents, statuses, service levels, dashboards, escalation, approvals, audit records and chatbot or intake validation rules.
• Develop personas, user journeys, use cases, user stories and acceptance criteria; support prototype testing, traceability, options assessment, roadmap development and final recommendations.

Requirements

• Strong Business Analyst experience in digital discovery, service design, workflow or process transformation, including experience in UK government, public services or a regulated delivery environment.
• Process mapping experience using techniques such as BPMN, SIPOC, value-stream mapping or service blueprints.
• Experience gathering requirements from operational, content, product and technical stakeholders.
• Experience writing user stories, acceptance criteria, business rules, functional requirements and traceability artefacts.
• Strong analytical skills, including distinguishing symptoms from root causes.
• Experience supporting prototype definition, user testing and options evaluation.
• Strong workshop facilitation, stakeholder management and written communication skills.
• Ability to work at pace and focus on the minimum evidence needed in a short discovery.

Nice to have

• Experience with content publishing, request management, workflow or service-desk services.
• Familiarity with government content standards and accessibility requirements.
• Understanding of Microsoft Power Platform, Dynamics 365 or similar case-management tools.
• BCS International Diploma in Business Analysis or equivalent practical experience.

Culture & Benefits

• Permanent position within a consultancy delivering digital services for UK government departments.
• Commitment to diversity, inclusion, equal opportunity and reasonable adjustments throughout recruitment and employment.
• Flexible working arrangements are welcomed, alongside support for candidates from underrepresented groups.