Executive Director of Operations Solutions Delivery & Shared Services (Healthcare)

Location: Remote within the continental United States; excluding California, New York, Alaska, and Hawaii. Office location: Rosemont, Illinois.

Annual salary: $136,100.00–$255,500.00, with eligibility for an annual incentive bonus plan.

Company

hirify.global and Luminare Health focus on making healthcare simpler, better, and more affordable through service excellence, collaboration, and continuous improvement.

What you will do

• Lead centers of excellence supporting business solutions architecture, requirements, testing, business readiness, and training.
• Deliver new and enhanced operational capabilities within time, budget, scope, and quality objectives.
• Prepare operational teams to transition to future-state processes and systems.
• Oversee cross-functional issue resolution, quality assurance, compliance, reporting services, and workforce and inventory management programs.
• Execute enterprise and operations strategic initiatives while providing operational thought leadership and business insight.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Operations Management, Finance, or a related field.
• 15+ years of progressive leadership experience in healthcare operations, TPA administration, payer operations, or solutions delivery, including 7+ years of people leadership experience.
• Demonstrated success leading large operational teams.
• Strong experience in process improvement, operational excellence, and performance management.
• Proven delivery of measurable financial, operational, and service improvements.
• Ability to influence executive-level decision-making and build strategic alignment with internal stakeholders and external vendor partners.
• Strong influencing, collaboration, and facilitation skills.
• Ability to think strategically and act tactically.

Nice to have

• MBA, MHA, or a related advanced degree.
• Healthcare TPA, health plan, payer, or benefits administration experience.
• Lean, Six Sigma, or Operational Excellence certification.

Culture & Benefits

• Purpose-driven healthcare environment focused on collaboration, service excellence, and continuous improvement.
• Development opportunities and meaningful work.
• Benefits include health and wellness programs, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, and tuition reimbursement.
• Employment is subject to successful completion of drug screening where applicable.

Hiring process

• If referred by an HCSC employee, ask the connection about the Employee Referral process.