Client Delivery Executive (Healthcare)

Location: Remote - Florida, United States

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations, combining proprietary technology with industry expertise to support complex operations.

What you will do

• Serve as the senior relationship leader and primary executive contact for strategic healthcare clients, including health plans, PBMs, and pharmacy organizations.
• Build client strategies and account plans covering priorities, relationships, risks, executive engagement, retention, renewals, and growth.
• Represent client priorities across Product, Technology, Operations, Implementation, Sales, Finance, and other internal teams.
• Provide executive oversight of client experience, contractual commitments, delivery performance, and issue resolution.
• Lead executive governance, business reviews, strategic planning, sponsorship, and escalation management.
• Partner with Product, Technology, and Sales leaders to connect client needs with product strategy, capabilities, and account expansion.

Requirements

• 10+ years of progressive healthcare experience, including significant management of complex enterprise-level client relationships.
• Strong understanding of the health payer and/or pharmacy ecosystem, including health plans, PBMs, pharmacy operations, healthcare technology, claims administration, or related services.
• Demonstrated success building trusted relationships with C-suite and senior healthcare executives.
• Experience managing large, complex accounts involving multiple products, services, stakeholders, and internal delivery teams.
• Strong executive presence with the ability to navigate difficult conversations, influence decisions, resolve conflict, and build organizational alignment.
• Ability to translate client objectives into actionable priorities for product, technology, operations, and service teams.
• Commercial experience supporting retention, renewals, account expansion, and strategic growth.
• Ability to operate in a matrixed organization and mobilize cross-functional teams without direct authority.
• Strong judgment, communication, presentation, negotiation, and relationship-management skills, with the ability to identify risks and drive issues to resolution.
• Bachelor’s degree required.

Nice to have

• Advanced degree or equivalent healthcare industry experience.

Culture & Benefits

• Remote work from Florida within a full-time employment position.
• Medical, dental, and vision coverage, including a 401(k) plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development reimbursement opportunities.
• Applications are accepted on an ongoing basis until the position is filled.

Hiring process

• Apply through the SS&C careers website; applications remain open until the position is filled.
• Unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services are not accepted unless explicitly requested by SS&C.